> ## Documentation Index
> Fetch the complete documentation index at: https://docs.usereplier.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Get help and understand notifications

> Contact support, check service status, and understand emails from Replier.

Use the chat button on the Replier website or dashboard to contact support. If chat does not load, email [support@usereplier.com](mailto:support@usereplier.com).

This chat is for help using Replier. It is not an inbox for replying to your Instagram or Facebook followers.

## Before contacting us

Check [Troubleshooting](/help/troubleshooting) and the [service status page](https://status.usereplier.com/).

Include:

* Your Replier account email and workspace name
* The connected channel and automation name
* The post link or story details
* When the problem happened and your timezone
* The exact error and what you expected to happen

Do not send passwords, Meta access credentials, or full payment details.

## Emails you may receive

| Email                                     | What it means or what to do                                                               |
| ----------------------------------------- | ----------------------------------------------------------------------------------------- |
| First automation created                  | Your first setup was saved. Test it from another account.                                 |
| First DM delivered or a sending milestone | A delivery milestone was reached. Review results in the dashboard.                        |
| Free allowance almost used or exhausted   | Check Plan and usage; wait for the reset or upgrade if needed.                            |
| Reconnect a channel                       | Open Channels and complete the Meta sign-in again.                                        |
| Creator trial ending                      | Review the renewal amount and date; cancel before renewal if you do not want to continue. |
| Subscription renewal or plan upgrade      | Review the plan, charge, and billing details.                                             |
| Payment action required                   | Open Plan and usage to complete the requested payment step.                               |

Open Replier directly if you are unsure about an email. Use the current dashboard status to confirm what needs attention. Email delivery may be delayed, so check the billing page for the actual renewal date and sending allowance.

## Still missing a reply?

Look at the automation's **Results → Recent activity**. For eligible missed comments or story messages, try [Catch up](/guides/catch-up). Refresh its list before retrying a send whose outcome is unclear.