Get help and understand notifications

Open usereplier.com/support, or select Contact support in the dashboard sidebar, to start a chat. If chat does not load, email [email protected]. This chat is for help using Replier. It is not an inbox for replying to your Instagram or Facebook followers.

Before contacting us

Check Troubleshooting and the service status page. Include:

Your Replier account email and workspace name
The connected channel and automation name
The post link or story details
When the problem happened and your timezone
The exact error and what you expected to happen

Do not send passwords, Meta access credentials, or full payment details.

Emails you may receive

Email	What it means or what to do
First automation created	Your first setup was saved. Test it from another account.
First DM delivered or a sending milestone	A delivery milestone was reached. Review results in the dashboard.
Free allowance almost used or exhausted	Sent at 80% of your 100 interactions and again once the limit is reached. Check Plan and usage; wait for the reset or upgrade if needed.
Reconnect a channel	Open Channels and complete the Meta sign-in again. Sent when Replier loses access, and once more as a reminder a few days later. Replies stay paused until you reconnect.
Creator trial ending	Sent once, 3 days before a cardless trial ends. Choose Creator to keep paid features; otherwise you move to Free with 100 interactions per month, with no automatic charge. Earlier Stripe trials keep their agreed renewal terms.
Subscription renewal or plan upgrade	Review the plan, charge, and billing details.
Payment action required	Open Plan and usage to complete the requested payment step.
Payment failed	Update your payment method and complete the outstanding payment. The email includes the grace deadline when one applies.
Payment grace period ended	The subscription was canceled and the failed invoice voided. Personal workspaces move to Free; Studio automations pause. Start a new subscription from billing to restore paid access.
Weekly summary	Sent on Mondays when the workspace had interactions the week before, to its owner and, in a Studio workspace, to admins and members whose role includes View analytics. It shows interactions, people reached, link click rate, and your top 3 automations. Turn it off in Settings → Email.
A personal-sounding note from the Replier team	A short, personally signed email about your account: a setup nudge if you haven’t finished onboarding, a check-in after your first automatic reply is delivered, or a question if you cancel a trial. Each address receives a small number of these. Reply and ask to stop, or use your email app’s unsubscribe option.

Open Replier directly if you are unsure about an email. Use the current dashboard status to confirm what needs attention. Email delivery may be delayed, so check the billing page for the actual renewal date and interaction allowance.

Still missing a reply?

Look at the automation’s Results → Recent activity. For eligible missed comments or messages, try Catch up. Refresh its list before retrying a send whose outcome is unclear.

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Get help and understand notifications

Before contacting us

Emails you may receive

Still missing a reply?

​Before contacting us

​Emails you may receive

​Still missing a reply?

Before contacting us

Emails you may receive

Still missing a reply?