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Use the chat button on the Replier website or dashboard to contact support. If chat does not load, email [email protected]. This chat is for help using Replier. It is not an inbox for replying to your Instagram or Facebook followers.

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Before contacting us

Check Troubleshooting and the service status page. Include:
  • Your Replier account email and workspace name
  • The connected channel and automation name
  • The post link or story details
  • When the problem happened and your timezone
  • The exact error and what you expected to happen
Do not send passwords, Meta access credentials, or full payment details.

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Emails you may receive

Open Replier directly if you are unsure about an email. Use the current dashboard status to confirm what needs attention. Email delivery may be delayed, so check the billing page for the actual renewal date and sending allowance.

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Still missing a reply?

Look at the automation’s Results → Recent activity. For eligible missed comments or story messages, try Catch up. Refresh its list before retrying a send whose outcome is unclear.