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What does Replier do?

Replier sends saved replies to matching Instagram and Facebook comments and direct messages, and Instagram story replies. It tracks link clicks, collects contact details through optional email steps, and supports button-driven message flows in Studio.

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Which accounts can I connect?

Connect eligible Instagram accounts and Facebook Pages through Meta. Free and Creator support two channels; Studio includes ten and can add more. Instagram supports comments, stories, and direct messages; Facebook supports comments and Messenger messages. Connect channels.

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How do keywords work?

A response matches if it contains any saved word or phrase, ignoring capital letters. guide matches “GUIDE please” and longer words containing those letters. You can also choose any comment or reply. Your own responses are excluded.

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Can I use one automation for several posts?

Yes, up to 24 selected posts, stories, next-item slots, or account-wide choices. They share reply settings and the workspace’s interaction allowance. Create an automation.

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What happens when a story expires?

Its individual target stops matching new replies, usually 24 hours after publication. Next story selects the first eligible story published after activation; All stories keeps listening. Story guide.

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Can I ask people to follow first?

Yes, with Instagram Follow Gate. People confirm their follow before receiving the saved DM. Facebook targets can share the automation but skip the follow check. Follow Gate guide.

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Can I reply to something the automation missed?

Open Catch up. Eligible comments have a 7-day reply window; messages, including Instagram story replies, have 24 hours. Replier must have received the interaction. It does not recover an entire old inbox. Instagram post comments that Meta never delivered are also recovered automatically. Catch up guide.

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Does a click mean a sale?

No. Replier records clicks on its DM buttons. Repeat clicks add to total clicks. Use your store or website reports for purchases. You can export interaction data to CSV. Results and exports.

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Can I use Replier for free, and what happens if I cancel?

Try Creator free for 14 days. No credit card required. When your trial ends, you’ll move to the Free Plan with 100 interactions per month. No automatic charges. Plans and billing

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What does Studio add?

A separate shared workspace, ten channels with extra channels available, up to twenty members, roles, a change log, and button-driven message flows. Teammates keep their Personal workspace. Studio guide.

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Can ChatGPT or Claude use Replier?

Yes. Connect the AI app to view data and create or manage automations in workspaces you can access. You can pause or revoke the app’s access in Manage account. AI connections.

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Can I try Replier before signing up?

Yes. The demo on the Replier home page lets you connect an Instagram Business or Creator account or a Facebook Page without signing up. Save one keyword, an optional public reply, and a DM, then comment the keyword from a different account. For a Facebook Page, comment from your personal profile. Replier sends the DMs for real, so check message requests if one doesn’t appear. The demo stops after 30 minutes or 3 DMs, and you can start it again. It isn’t available for an account that already uses Replier. After you sign up, you can keep the demo running as a real automation.

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Can I pick giveaway winners without an automation?

Yes. The free Instagram and Facebook giveaway pickers draw random winners from a post’s comments. It is free, works without a Replier account, and does not use your channel connections or interaction allowance.

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How do referral rewards and discounts work?

Eligible new customers get 20% off the first three months. Referrers earn 30% of qualifying payments for twelve months, with a 30-day hold and US$20 minimum payout (higher in some countries). Affiliate program.

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How do I delete my account or get help?

Use Profile and security for deleting your sign-in account, or Settings and privacy for a social data deletion request. Use website chat or email support for help.

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