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A workspace keeps a set of channels, automations, results, members, and billing together. Studio gives your team a shared workspace separate from each person’s Personal workspace. Studio includes 10 connected channels and up to 20 members, and adds message flows. Owners and admins can add extra channels from Plan and usage: each is $5 a month, or $50 a year on yearly billing, up to 50 channels in total. For more, contact support. A pending invitation reserves a member slot until it is accepted or revoked.

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Create a Studio workspace

  1. Open the workspace switcher and choose Create Studio workspace, or choose Studio from Plan and usage.
  2. Enter a workspace name and complete checkout. The subscription belongs to the new Studio workspace.
  3. Finish workspace setup. Choose whether to start empty or move data from your Personal workspace.
  4. Use the workspace switcher to move between Personal and Studio.
Until checkout and setup are both finished, the new workspace is not usable and is not counted as a connected workspace: it appears in the workspace switcher as an unfinished entry, labeled Continue checkout if payment is not complete or Finish setup if payment succeeded but setup did not. Select the matching action to resume. If you leave checkout idle for about 15 minutes without completing payment, Replier removes the unfinished workspace — start again from the workspace switcher if that happens. If payment succeeds but setup does not finish right away, select Finish setup to retry immediately, or wait: Replier also keeps retrying automatically in the background. Moving your Personal workspace brings your Instagram and Facebook connections, automations, contacts, DM history, click results, and analytics into the new workspace. It moves everything or nothing. You can’t choose parts. Audit history and your Personal plan stay in the Personal workspace. The move is only offered if the Studio workspace has no channels or automations yet. Otherwise you can only start empty. Review the choice before confirming. Data in other workspaces is unaffected. After the move, your Personal subscription may still be renewing. Replier shows Your Personal plan is still active. Select Open Personal billing to cancel it, or Keep Personal plan to leave it. Owners and admins can change the name and logo of a Studio workspace. Personal workspaces don’t have a logo.
  1. In Studio, open Workspace → General.
  2. To rename the workspace, edit Workspace name and save.
  3. To add a logo, select Update logo and choose a JPG, PNG, GIF, or WebP image under 2 MB.
  4. Drag the image to choose the square part you want, then save.
The logo shows in the workspace switcher. To remove it, select Remove, then confirm with Remove logo. The switcher then shows the first letter of the workspace name.

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Choose a role

Owners and admins manage billing, members, and workspace roles. Only the owner can transfer ownership. Other members use an assigned application role, optionally extended with individual permissions. In workspace role management, create or edit a role and select capabilities for channels, automations, interactions, exports, analytics, and manual sending. Assign the role when inviting a teammate or from the member’s role picker. The default member role grants nearly full access: connecting and removing channels, creating, editing, pausing, and deleting automations, viewing and exporting analytics and interactions, and sending manual and catch-up replies. Create a custom role with only the permissions a teammate needs for narrower access. Use the member’s action menu to grant extra permissions. These add to the role and cannot remove inherited access. Changing the application role preserves extras; changing the Admin/Member base role or removing the membership clears them. When deleting a custom role, select a replacement for affected members and invitations; the default role cannot be deleted. Editing an active automation changes its live replies. Editing, enabling/pausing, manual catch-up sending, analytics, and exporting are separate permissions. Removing access affects later authorization checks, not work already queued. Text saved with Save as default belongs to the member who saved it. It fills in their new automations and doesn’t change anyone else’s defaults.

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Limit a member to some channels

By default a member’s role applies to every channel in the workspace, including channels connected later. To keep a member to the brands they work on, limit them to some channels:
  1. In Studio, open Workspace → Members.
  2. Open the member’s action menu and select Channel access.
  3. Choose Selected channels, check the Instagram accounts and Facebook Pages they should work on, and save.
Owners and admins always have every channel. You can also choose channel access when inviting a member or changing their role. Changing a member’s role keeps their channel access. A member limited to some channels only sees those channels and their automations, results, contacts, and catch-up replies. An automation that also runs on another channel is hidden from them. If an automation they can’t see already uses a post, Replier says so without showing it. A channel the member connects that isn’t in the workspace yet is added to their channel access.

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Request access to a channel

Workspace → Channels lists every channel in the workspace. A limited member sees the other channels’ names and pictures and can select Request access. Owners and admins get an email, and the request waits under Access requests on the same page, where they select Approve or Deny. The member gets an email with the answer.

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Invite a teammate

  1. In Studio, open Workspace → Members.
  2. Select Invite a teammate, enter their email, and choose Admin or an application role. For a member, choose their channel access.
  3. Send the invitation. Pending invitations have a copyable link and can be revoked.
  4. Ask the teammate to open the invitation link, sign in with the invited email, and select Accept invitation. A pending invitation also appears in their workspace switcher.
Joining Studio does not remove the teammate’s Personal workspace.

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Change access or ownership

Owners and admins can change a teammate’s role, or remove them. Removing a teammate ends their access; shared automations and logs remain. When the owner transfers ownership, the selected member becomes Owner and the previous owner stays as Admin. Review the confirmation before making access changes. The owner must transfer ownership before they can leave the workspace themselves.

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Review changes

Open Logs to see who changed invitations, roles, channel access, workspace details, channels, automations, or billing, and who requested, approved, or denied channel access. Filter by member and open an entry to see the values before and after the change, plus related details. For payment methods and subscription changes, see Plans and billing.