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Start with the status shown in Replier and the workspace you are currently using.

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An account or Facebook Page will not connect

  • Instagram accounts must be a Professional account (Business or Creator). Personal accounts can’t connect — switch account type in Instagram’s settings, then try again.
  • Sign in through Meta with the account that manages the channel and grant the requested permissions.
  • For Facebook, finish Choose Facebook Pages after returning to Replier. Select the Pages and confirm; Meta authorization alone is not enough.
  • Check remaining channel slots and whether the channel is connected to another workspace.
  • If Pages are missing, check Meta Page access and retry authorization. You can connect the Pages that were retrieved first.
  • If authorization was used, expired, or started in a different workspace, cancel and start again.
  • If Facebook connection is not available for your Replier account, contact support.
  • An account labeled Giveaway only was connected through a free giveaway picker for Instagram or Facebook, not Channels. Select Enable automations to upgrade it. If that fails, reconnect the account first, then grant messaging permission when asked.
For Setting up auto-replies, wait briefly and refresh. For Auto-reply setup failed or Comment listening off, select Retry setup or reconnect. For Reconnect soon, the connection still works but its Meta authorization expires within 7 days — reconnect before it lapses. For Reconnect required, complete Meta sign-in again; your automations stay saved. Connection details. If posts or stories won’t load while you create an automation and Replier shows Reconnect required, select Reconnect; the same applies to Facebook posts. A generic load error is a different problem: select Refresh to try again.

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A comment did not trigger a reply

Check that the automation is active, the post is included, and the channel is connected. Future-post choices only cover posts published after activation. The response must contain any saved keyword, ignoring capital letters, or match the Any comment option. Your own comments do not trigger replies. Check the workspace’s interaction allowance and whether another active automation is assigned to the specific post. If someone edits a comment so it now contains a keyword, Replier answers it as long as the automation was already active when the comment was posted. A comment that was already answered is not answered again. On Instagram, Replier rechecks new comments for 20 minutes after they are posted, so an edit can take a minute or two to be noticed. Open Results → Recent activity. If the response was missed, check Catch up. Eligible comments have a 7-day reply window. Instagram post comments that Meta never delivered are recovered automatically within about 15 minutes, if they meet the recovery conditions.

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A story reply did not trigger a DM

Check the Instagram account and story selection. A next-story target must have found a story; an individual story target must not have expired when the reply arrived. Check the keyword, active state, other assigned automations, and that the reply came from another account. Catch up can recover eligible story messages Replier received within their 24-hour reply window. The recent-comment prompt after activation does not include stories.

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The follow check did not release the DM

Follow Gate applies to Instagram. Mixed automations are allowed; Facebook targets send the saved DM without checking a follow. Ask the tester to follow the connected Instagram account, return to the same conversation, wait briefly, then tap the confirmation or retry button. If Instagram has not confirmed the follow, Replier sends the reminder and holds the saved DM. Follow Gate guide.

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A public reply or DM failed

Review recent activity. A public reply can succeed while the DM fails, or the reverse. Some failures are temporary, such as a brief Meta error, and Replier retries automatically. Others are permanent, such as the recipient’s messaging settings blocking new senders or Meta restricting messaging on the account — these show as failed and are not retried. Reconnect if prompted, then test from another account. If another DM tool such as ManyChat still runs on the same Instagram account, Instagram can refuse Replier’s DMs. See Switching from another DM tool. Occasionally Meta’s response to a gate step or flow message is inconclusive, so Replier does not know whether it arrived and does not resend it automatically. If a follow check, opening, or email step seems stuck with no error shown, ask the tester to try again from a new comment or message rather than retrying the same button. A target marked Unavailable may refer to content that was removed or is no longer accessible. Choose available content and save the automation. A message under 640 characters can still be rejected by Instagram if it has no buttons: languages such as Chinese, Japanese, or Korean, and heavy emoji use, can pass 1,000 UTF-8 bytes well before 640 characters. Shorten the message or add a button if delivery fails.

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Clicks are missing

Open a button in the DM Replier actually sent, then check the correct workspace and automation. Preview clicks are not delivery results. Allow a moment for results to update. Repeat clicks increase total clicks; they do not create a new clicked DM. Metrics guide.

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Sending stopped or Catch up is unavailable

Check Plan and usage. Free sending stops after 100 interactions in the current period. A failed paid renewal may enter a 24-hour grace period before returning to Free. Check your workspace role and service access too. Update payment details, wait for the allowance reset, or upgrade. If a Catch up send only partly succeeds, refresh the list before retrying. For AI access, use AI connections. For reward or payout issues, use Affiliate program. If the problem continues, contact support.