Skip to main content
A channel is an Instagram account or Facebook Page connected to Replier. Instagram supports post comments, story replies, and direct messages. Facebook supports post comments and Messenger messages. Each connection belongs to the workspace you are using when you add it. Your Instagram account must be a Professional account (Business or Creator). Personal accounts can’t connect — switch account type in Instagram’s settings first, then start the connection below.

​
Connect an account

  1. Open Channels from the account menu or workspace management.
  2. Select Connect Instagram account or Connect Facebook Page.
  3. Sign in on Meta’s page with the account that manages the channel. Grant the requested permissions.
  4. For Instagram, return to Replier. A window shows the account you connected. If it’s the wrong account, disconnect it, switch to the right account on Instagram (or log out), then connect again. If the account was already connected, the window says so.
  5. For Facebook, complete the Page selection below.
Replier never asks you to enter your social password into Replier. If the Facebook option is not available for your account, contact support.

​
Select Facebook Pages

After Meta authorization, Replier opens Choose Facebook Pages. Authorization alone does not finish the connection.
  • Select the Pages you want to add to the workspace shown in the dialog.
  • Connected here means you can select the Page to update its authorization.
  • A Page connected to another workspace cannot be selected here.
  • The remaining number is how many new Pages you can add. Existing connections still count toward the total limit.
  • Select Connect selected Pages to finish, or Cancel connection to stop.
Complete Page selection within about 15 minutes of signing in through Meta, or it expires and you’ll need to reconnect. If only some Pages appear, you can connect those shown and retry authorization for the missing ones. Check your Meta permissions and Page access. If the authorization expires, has already been used, or the workspace changes, cancel and start again in the intended workspace.

​
Connection limits

Instagram accounts and Facebook Pages share this limit. Studio owners and admins can add extra channels from Plan and usage, up to 50 in total; contact support for more. See extra channel pricing.

​
Understand the status

​
Move or disconnect a channel

A channel can belong to only one Replier workspace at a time. To move it, disconnect it in the old workspace before connecting it in the new one. Open the channel’s action menu, select Disconnect, and confirm. This stops replies and pauses its post and story targets. Automation records stay in the workspace. Disconnecting does not move those automations to another workspace. For missing channels or repeated errors, see Troubleshooting.