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A channel is an Instagram account or Facebook Page that Replier can monitor for comments. Connections belong to the workspace you are using when you add them.

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Connect a channel

1

Open Channels

From the dashboard, select Manage channels or open Channels in workspace management.
2

Choose a platform

Select Connect Instagram account or Connect Facebook Page.
3

Authorize through Meta

Sign in on Meta’s page, review the permissions, and choose the account or Page Replier may access. Replier never asks you to type your social password into Replier.
4

Wait for comment listening

The connection can briefly show Comment listening setup pending while Replier subscribes to comment events.
When setup finishes, the channel is ready to use as an automation target.

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Connection limits

Instagram accounts and Facebook Pages count toward the same workspace limit.

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Connection states

Comment listening is active. You can create or run automations on this channel.
Replier is subscribing to comment events. This usually clears shortly. Refresh Channels if the status does not update.
Listening is not active. Select Retry comment listening. If it fails again, reconnect the channel or contact support with the error shown on the page.
Meta authorization has expired or needs attention. Select Reconnect and complete the Meta flow again.
Replier is not receiving new comment events for this channel. Retry setup or reconnect before relying on its automations.

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If a connection is skipped

A social account or Page can belong to only one Replier workspace at a time. If it is already connected elsewhere, switch to that workspace and disconnect it before trying again. Your Meta account and its current permissions also determine which channels Replier can list. If the channel you expect is missing, confirm that you signed in with the Meta account that manages it and granted the requested permissions.

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Disconnect a channel

Open the channel’s action menu and select Disconnect. Confirm the action when prompted.
Disconnecting stops Replier from replying on that channel and pauses its existing automation targets. Your existing automation records remain in the workspace, but they cannot run until a suitable channel is connected again.