Skip to main content
A one-time automation runs once on a post you already published. Use it to reply to older comments that your normal automations never saw. It is different from an automation on the Automations page, which keeps answering new comments. It is also different from Catch up, which only covers recent comments that Replier already received. Right now there is one template: Reply to comments with a keyword. It works on Instagram posts only, and it sends public replies only. It does not send DMs.

​
Before you start

  • Connect an Instagram account.
  • You need permission to create automations to set one up, and permission to send replies to start the replies.
  • These replies do not count toward your interaction allowance.

​
Set one up

  1. Open One-time automations in the menu and select New one-time automation.
  2. Choose Reply to comments with a keyword, then select Use this template.
  3. Choose the Instagram account and the post.
  4. Select Next: keywords and reply.
  5. Add a name, one or more keywords, and up to 5 public replies. A comment that contains any keyword gets a reply.
  6. Select Find matching comments.
Replier reads every top-level comment on the post, however old. Replies under comments are not checked. Hidden comments are left out. Each person gets one reply, under their newest matching comment. If you already replied to people on this post with a one-time automation, Replier asks whether to leave them out. Choose Leave them out to reply only to people who have not had a reply.

​
Review and send

Nothing is sent until you say so.
  1. Wait until the run shows Needs review. The page shows how many comments have been read.
  2. Check the list. Clear the box next to any comment you do not want to reply to.
  3. Select Reply to … and confirm.
Replies go out gradually, so a long list can take a while. You can leave the page. Select Stop to cancel the replies that have not gone out. Replies already posted stay on Instagram. A run keeps up to 1,000 matching comments. If a post has more, run it again later and leave out the people you already replied to.

​
Check the results

Each run and each comment’s result stay on the page. Use the filters to show Replied, Failed or Left out comments.

​
If a run pauses

A run pauses with a message when:
  • Instagram is limiting replies from the account. Try Resume later.
  • The account needs to be reconnected. Reconnect it, then select Resume.
  • The workspace is paused.
If Instagram’s request limit is reached, Replier waits 15 minutes and continues.

​
Run it again or change it

Select Run again to start a new run. Changes you make to the keywords or replies apply the next time it runs. You cannot start a new run while replies are still going out. To remove a one-time automation, select Delete and confirm. Its runs and results are deleted. Replies already posted stay on Instagram.